FAQs - Frequently Asked Questions

🌟 GENERAL QUESTIONS

1. Where are you based?

We are based in the United Arab Emirates and proudly serve customers across the UAE.

2. Are your products authentic?

Yes. All our products are carefully sourced and selected to ensure quality, authenticity, and cultural craftsmanship.

3. Do product colors look exactly like the photos?

We try our best to display accurate colors. However, slight variations may occur due to lighting or screen settings.

4. Do you offer cash on delivery?

Availability of payment methods may vary. Please check at checkout for the latest options.

👡 KHUSSA & FOOTWEAR

5. What is a Khussa?

Khussa is a traditional handcrafted footwear, known for its comfort, intricate embroidery, and cultural heritage.

6. Are Khussas comfortable for long wear?

Yes, our Khussas are designed for comfort. However, as they are handcrafted, a short break-in period is normal.

7. How do I choose the right size?

Please refer to our size guide on the product page. If you’re between sizes, we recommend choosing the larger size.

8. Can Khussas be worn daily?

They are best suited for occasional and festive wear, but many customers also enjoy them for light daily use.

💍 BANGLES & JEWELRY

9. What materials are used in your bangles and jewelry?

Our collections include metal, glass, soft steel for kids, pearls, beads, stones, and traditional embellishments, depending on the design.

10. Do the bangles come in different sizes?

Yes. Size availability is mentioned on each product page. If unsure, please use the available methods to measure the correct bangle size.

11. Will the jewelry fade or tarnish?

With proper care and limited exposure to water or perfumes, our jewelry maintains its beauty for a long time.

🌿 HENNA CONES & STENCILS 

12. Are your henna cones organic?

Yes. Our henna cones are made using natural and organic ingredients, free from harmful chemicals.

13. How long does the henna stain last?

The stain usually lasts 7–14 days, depending on skin type and aftercare.

14. Do henna stencils work for beginners?

Absolutely! Henna stencils are perfect for beginners and help achieve clean, professional-looking designs.

15. How should I store and use henna cones?

• Organic Henna Cones: For best results, store henna cones in the freezer until use. Organic Henna Cones if sealed shelf life is 20 days and if seal open than 7 to 8 days only. Follow the usage instruction on the product page. 
• Arq for Nails: For best results, get best stain in 2 to 3 applications. Keep in freezer so the life of Arq can last long. It may last for 20 to 30 days if nip
  is sealed back properly and kept frozen.
• Emergency Henna Cones ( Red, Brown, Black): Emergency cones are instant cones that are formulated to work on all skin types. We still recommend a patch test before full use, especially for sensitive skin. If you experience any discomfort, redness, or irritation, stop using the henna immediately and rinse with water. Consult a dermatologist if any allergy occurs.

🎁 GIFT & ORDER

16. Do you offer gift wrapping?

Yes! We offer premium gift box wrapping for an additional charge, perfect for special occasions.

17. Can I send my order as a gift directly to someone else?

Yes. You can mention “Send full order as a gift” at cart and add a personal gift message.

18. Will prices be visible on gift orders?

No worries — pricing is not included in gift packages.

🚚 SHIPPING & DELIVERY

19. Do you offer free delivery?

Yes! Orders above AED 150 are eligible for free delivery (within UAE).

20. How long does delivery take?

Delivery usually takes 2–4 working days, depending on your location.

21. What if my order arrives damaged?

Please contact us within 24 hours of delivery with photos, and we’ll assist you right away.

📞 SUPPORT & CONTACT

22. How can I contact customer support?

You can reach us via:
📞 +971-58-214-6961
📧 lemporia@outlook.com

23. Do you accept bulk or custom orders?

Yes! For bulk, bridal, or custom requests, please contact us directly on email.

🧡 CARE TIPS

24. How do I care for my products?

• Keep away from water and perfumes
• Store in a dry place
• Handle handcrafted items with care